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SSi (Technical Information Service)

SCREEN Semiconductor Solutions Co., Ltd. has been providing a technical information service to our customers who use our semiconductor production -- wafer processing-- equipment all over the world since July 16, 2001. This service, called SSi (SCREEN Semiconductor Solutions information), provides the technical information both in English and Japanese, to improve customers' satisfaction.

The contents include technical information such as products up-grades, modifications, operational advice, troubleshooting and new products.

This service aims to deliver information fast and precisely to production sites of semiconductor devices. Also, it enables customers to use the information effectively and timely for optimizing their production or for planning equipment investment. SCREEN expects to build much closer relationship with customers through such offer this service.

Available information

Description	Contents
Urgent announcement	Problem flash report and information of temporary measure(s)
Sales termination information	Information for discontinuation of parts and sales deadline
Recall	Information for permanent measure(s) against a problem
Improvement	Software version upgrade Functional upgrade information for items such as parts, functions, performance, and usage
Discontinuation of parts	Information related to discontinued part and provision of substitute
Expiration of repair service	Information of repair service period for discontinued part
Know-how	Information related to productivity improvement
Maintenance	Updated information on maintenance Precautions for quality, productivity, etc.
Discontinuation of products	Product discontinuation Termination of product support services
Processing	Information related to wafer processing
Advance Announcement	Categories before November 2014 (Changed to the categories such as Urgent report and Improvement.)
Modification

Special information is indicated and classified by the following icons

Description		Contents
Important		Information that includes especially important content. Information that the user must understand and comply with.
VE Proposal		Information that enables more efficient equipment operation, and/or that relates to improved functionality and/or lowered costs.

Charge

Although this service will be onerous in future, it's provided free of charge at present.

Subscription or any question

Please contact to a person in charge of you.